Return Policy
Returns & Exchanges Policy30-Day Return WindowWe accept returns on most items within 30 calendar days of the purchase date. Eligible returns may be refunded to the original payment method, exchanged, or issued as store credit.Unfortunately, we cannot accept returns or exchanges after 30 days.
Eligibility RequirementsTo qualify for a return, all of the following conditions must be met:Items must be unused, unworn, and in the same condition as when received
Eligibility RequirementsTo qualify for a return, all of the following conditions must be met:Items must be unused, unworn, and in the same condition as when received
- Items must be returned in their original packaging, with tags attached (if applicable)
- Proof of purchase (receipt or order confirmation) is required
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable ItemsThe following items are not eligible for return or exchange:
Non-Returnable ItemsThe following items are not eligible for return or exchange:
- Items showing signs of wear, use, or damage
- Items returned without original packaging or proof of purchase
- Final sale or clearance items (if applicable)
How to Return an ItemTo initiate a return, please email us details of your order to: info@loops.shop
Once we have accepted your return, mail your item to the address below:Loops Returns10999 Red Run BlvdSuite 205, PMB 114Owings Mills, MD 21117United StatesWe recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments.
Return Shipping
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
RefundsOnce your return is received and inspected, you will be notified of approval or rejection.If approved:Refunds will be processed to the original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
ExchangesIf you wish to exchange an item, please include a note with your return indicating the desired replacement. Exchanges are subject to product availability.
QuestionsFor questions regarding returns or exchanges, please contact our customer support team before sending your item back.
QuestionsFor questions regarding returns or exchanges, please contact our customer support team before sending your item back.
